Business-specific AI replies
Configure the assistant with your instructions and business context. Use conversation history to keep replies connected to what the customer has already shared.
WhatsAIby DigiNest
For real estate businesses in Kerala & across India
Your next customer starts with “Hi.”
Turn WhatsApp enquiries into useful conversations, qualified leads and clear next steps for your team.
- AI replies
- Campaigns
- Automation
- CRM connections
Pricing on request Tailored to your team, setup and integrations. Book a demo to get your proposal.
ഹായ്, കോഴിക്കോട് ഒരു 2BHK അപ്പാർട്ട്മെന്റ് നോക്കുന്നുണ്ട്.
തീർച്ചയായും സഹായിക്കാം. ഏത് ഏരിയയാണ് താൽപ്പര്യം, ബജറ്റ് എത്രയാണ്, വാങ്ങാനാണോ വാടകയ്ക്കാണോ?
01 / AI conversations
Make every first reply more useful.
Shape AI conversations around your business information, customer questions and the details your team needs to act.
Prompt controls & preview
Edit the system prompt, select the configured AI model and test sample replies before saving changes. Refine tone and answers with your team.
Lead qualification
Ask for requirements such as location, budget, property type and buying or rental intent. Use configured questions to collect answers for later workflow steps.
Malayalam & multilingual flows
Configure language preferences for English, Malayalam, Hindi and other supported Indian languages, with Arabic for Gulf NRI buyers. Use one language or a selected multilingual approach.
AI intent routing
Classify customer intent into configured categories and route each category to a relevant path. Create separate journeys for sales, rentals or general enquiries.
Human handoff
Move a conversation to a person when needed, with an agent note and optional WhatsApp notification. Enable or disable AI replies for individual contacts.
02 / Conversations & contacts
One place for your customer conversations.
Give your team the message history, contact details and controls needed to continue each conversation with context.
Shared conversation workspace
Browse conversations, see unread activity and review incoming and outgoing messages together. Load older messages when the customer's history matters.
Manual team replies
Reply directly from the conversation workspace. Switch between team-led communication and AI replies as the customer's needs change.
Media & attachments
Send and receive images and documents. Share a property brochure or supporting information within the chat.
Template messages in chat
Choose approved WhatsApp templates and fill in their variables where the messaging flow requires them.
Contact records & tags
Create and maintain contacts, organise them with tags and review their conversation history. Use tags for interests, campaigns or follow-up groups.
Import, export & opt-in
Import contacts with a download template, export contact data, track opt-in status and use opted-in audiences for campaigns.
03 / Campaigns & templates
Reach the right audience with a relevant message.
Plan WhatsApp campaigns for opted-in contacts, from new project launches to updates for existing prospects.
Targeted broadcast campaigns
Build campaigns around selected contact tags. Preview the recipient count before sending so the intended audience is clear.
Reusable message templates
Create and manage WhatsApp templates through the connected service and keep campaign communication consistent.
Personalisation & media
Fill in template variables and use image headers. Tailor a campaign's message and visual to a project launch or audience interest.
Drafts & scheduled sending
Prepare a campaign for review or schedule it for later, keeping preparation separate from the decision to send.
Pause, resume & retry
Pause an active campaign and resume when ready. Retry eligible failed messages after fixing the underlying issue.
Recipient-level visibility
Review pending, sent, delivered, read, failed and skipped states, and see which recipients need attention.
04 / Automation builder
Build the journey behind the conversation.
Connect triggers, conditions and actions in visual workflows that support your follow-up process.
Message & event triggers
Start flows from customer messages, keywords, new contacts or an external webhook. Match keywords exactly or within a longer message.
Conditions & split paths
Branch on message content, AI intent, tags, lead status, CRM stage or working hours. Use split-test paths to compare journeys.
Messages & answers
Send text, templates, AI replies or a group invitation link. Ask a question and save the answer for later steps.
Waits & reminders
Wait for a set time, working hours or a customer reply. Handle reply and timeout paths separately and add follow-up reminders.
Tags, stages & handoff
Add or remove tags, update lead status and hand a chat to a person. End a workflow or return the conversation to the AI.
Workflow run visibility
Review automation runs step by step to understand what happened and refine the customer journey.
05 / Leads, CRM & reporting
Carry the conversation into your sales process.
Keep the information collected on WhatsApp useful beyond the chat, with lead records, connected systems and reporting.
Lead status tracking
Manage lead stages such as new, contacted, qualified, converted and lost, and review status history.
CRM webhook push
Send captured information to a compatible CRM endpoint, including extra fields, with success and failure paths in your automation.
Conversation context
Optionally include an AI chat summary and recent transcript in CRM transfers, so your team understands the enquiry before responding.
Zoho & Bitrix connections
Configure the available Zoho and Bitrix integrations and lead-sync settings. Credentials and mappings are agreed during setup.
Campaign & audience reports
Review campaign activity, opt-ins and contact growth, and use the results to improve follow-up.
Works with Leadboard CRM
Connect WhatsAI to Leadboard CRM through a configured webhook and field mapping, so enquiry details go straight into your pipeline.
06 / Configuration & optional integrations
Shape the platform around your operation.
Choose the workflow and connected services that fit your business. Additional integrations depend on your agreed deployment.
WhatsApp Cloud API
Connect the platform to your WhatsApp Business setup through the Cloud API. Number, account access and connection options are confirmed during onboarding.
Business content & catalogue
Maintain services and package information used by the assistant, and the content for the questions you want it to handle.
Workspace administration
Manage administrator access, profile details, application settings and AI reply controls in one workspace.
Optional payment workflows
Collect booking or token amounts in INR through Razorpay payment links or QR codes, including UPI, with payment confirmations.
Optional call handling
Configure call-decline nudges or AI voicemail. Voicemail needs a separately deployed voice-agent service; scope is confirmed before activation.
Connected-service scope
WhatsApp (Meta), AI and other provider accounts have their own charges and requirements, confirmed in your proposal.
Getting started
From first hello to the next step
Show us your customer journey
Share the questions you receive, how you qualify prospects and when your agents should step into the conversation.
Review a configured workflow
Walk through AI replies, campaigns, language preferences, automation and your preferred CRM connection.
Agree your launch scope
Confirm users, account setup, integrations and any provider charges, then receive a proposal before activation.
Pricing on request Tailored to your team, setup and integrations. Book a demo to get your proposal.
Pricing, setup and any connected-provider charges (such as WhatsApp messaging fees) are shared in your proposal. Connected features depend on account configuration and provider availability.
FAQ
WhatsAI Questions
Ask us anything about WhatsAI on WhatsApp: +91 97459 27885.
What is WhatsAI?
WhatsAI by DigiNest is an AI-powered WhatsApp platform for real estate businesses. It replies to enquiries, qualifies leads, runs WhatsApp campaigns and automations, and passes leads to your team or CRM.
Does WhatsAI reply in Malayalam?
Yes. You can configure English, Malayalam, Hindi and other supported Indian languages, plus Arabic for Gulf NRI buyers, using one language or a multilingual approach.
How much does WhatsAI cost?
Pricing depends on your users, setup and integrations. Book a demo and DigiNest will share a proposal, including any WhatsApp messaging or provider charges.
Can my team take over a chat from the AI?
Yes. A conversation can be handed to a person with an agent note and optional WhatsApp notification, and AI replies can be switched off for individual contacts.
Does it connect to my CRM?
WhatsAI can push leads to a compatible CRM through webhooks, and supports Zoho, Bitrix and Leadboard CRM connections configured during setup.
Do I need the WhatsApp Business API?
WhatsAI connects through the WhatsApp Cloud API. Your number, account access and connection options are confirmed with you during onboarding.
Two products, one connected process
Pair WhatsAI with Leadboard CRM
WhatsAI handles the WhatsApp conversation and qualifies the enquiry. Leadboard CRM carries that lead into your pipeline, assigns an agent and tracks it to a closed deal.
WhatsApp enquiryWhatsAI qualifiesLeadboard CRMAgent follow-upDeal won
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Book a Demo on WhatsApp
See WhatsAI Work for Your Business
Book a demo and we'll walk through your customer journey, your team and the setup you need.